Privacy Policy


The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy.
This Privacy Policy is applicable to Benchmark Building Services Inc. (“Company”) and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Site(s)”). The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.
    There may be links from our Site(s) to other web sites; note that this Privacy Policy applies only to our Site(s) and not to web sites of other companies or organizations to which our Site(s) may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.
    Although you are not required to register to access our Site(s), you may be asked to provide us with personal information when you visit certain sections of our Site(s). Your use of our Site(s) signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Site(s). Your continued use of the Site(s) signifies your acceptance of these terms and any changes in effect at the time of use.

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
    We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, contact us forms, and the like. On some of our Site(s), we may offer assessment tools that ask you to provide additional information. We may also ask you to provide information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

Before forwarding us any personal information, please be advised that any information gathered on our Site(s) may be used in the aggregate for research and development relating to our Site(s) and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Site(s) to your needs by collecting information about your preferences through tracking of patterns page views on our Site(s); to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

The Company will not disclose personal information that you provide on its Site(s) to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order. Please note that if any of these disclosures may involve the storage or processing of personal information outside of Canada they may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different from those that apply in Canada.

The Company, in common with many web site operators, may use standard technology called “cookies” on its Site(s). Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Site(s) may not function properly if you do so.

The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Site(s) or help-seeking information lines.

The following additional information applies to our Site(s) that require registration. Generally, you are not required to provide personal information as a condition of using our Site(s), except as may be necessary to provide you with a product or service that you have requested. However, some of our Site(s) are restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.

We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
* Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
* Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
* Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
* Send you information about your account and order
* Respond to your requests, including refunds and complaints
* Process payments and prevent fraud
* Set up your account for our store
* Comply with any legal obligations we have, such as calculating taxes
* Improve our store offerings
* Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access:
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
* Order information like what was purchased, when it was purchased and where it should be sent, and
* Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others:
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through the Stripe payment gateway. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details. 

We use eShipper for shipping and and eMarketplace Services to process your order. When processing your order, some of your data will be passed to eShipper and/or eMarketplace Services, including information required to process or support the payment, such as the purchase total and billing information, the products you purchased and your shipping address, etc., as required to process your order. Please see the eShipper and eMarketplace Services privacy policies for more details. 

PROTECTION OF INFORMATION: Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Personal information you share with us is stored on our database servers at Company data centres (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.


By using this Site, or interactive banner ads, or any other site(s) owned or operated by Benchmark Building Services Inc., you signify your acceptance of our Privacy Policy and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

Contact Us If You Have Any Questions

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